About Konica Minolta

Giving Shape to Ideas

Together with Customers

Basic Concept

Aspiring to maximize customer satisfaction and trust

Konica Minolta aspires to maximize customer satisfaction and trust by providing products and services of superior value. The Group has articulated its basic approach to accomplishing this in the Konica Minolta Quality Policy, which governs Group companies worldwide. An issue of particular importance is ensuring safe, reliable products and services. Accordingly, Konica Minolta has established a unified quality assurance system across the Group, and addresses quality assurance in terms of the entire product lifecycle. Konica Minolta is determined to help create a better world by solving customers’ challenges, and to do this it seeks to build deeper relationships with customers so that it can discover and satisfy both latent needs and apparent requests.

  • Taking Steps to Improve Quality
    • Sharing Information on Quality Problems and Cross-Deploying Countermeasures within the Group
    • Initiative for the Development of Quiet Products
    • Verifying Whether Printers are Compatible with a Variety of Paper Types
  • Universal Design
    • Concept for the use of universal design
    • Example 1: Initiatives for the MFP bizhub Series
    • Example 2: CUD Certification Obtained for Color-measuring Instruments

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