CSR Activities
About
Together with Customers
Basic Concept
Aspiring to maximize customer satisfaction and trust
Konica Minolta aspires to maximize customer satisfaction and trust by providing products and services of superior value. The Group has articulated its commitment to customers and quality in the Konica Minolta Quality Policy, which governs Group companies worldwide.
While referring to customers’ feedback, the Group is implementing various initiatives in every business process from development to procurement, production, sales, and service. Also, it has a Group-wide rapid-response system for addressing any quality problems that may occur, and has preventive measures in place to ensure identified problems never recur.
Special Feature : Expanding Core Technologies in the Healthcare Field
We are bringing together the strengths of each group company to develop new products that make medical diagnosis easier on everyone.
Improving Product Quality and Safety
- Critical Accident Report Database
- Quality Problem Response
- Initiatives at Konica Minolta Business Technologies, Inc
- Product Safety Training
- Application of Risk Maps
- Test Laboratory for Combustion Testing
- Production Site Evaluation by Top Management
- Promoting Evaluation of Production Capability Linked with Process Improvement
- Initiative for the Development of Quiet Products
- Verifying whether printers are compatible with a variety of paper types
Strengthening the Ability to Provide Solutions to Customers
- Initiatives for Improving Customer Satisfaction
- Feature: Supporting Global Optimization of the Office Printing Environment
- Providing the high quality required in the high-tech field
- Call Center with Remote Function Capability
- Providing IT Services to Support Collaboration Between Hospitals and Clinics
- On-Site Services and Faster Inspection and Repair Times
- Feature: Providing Measurement Devices to Support Manufacturing Quality
- Feature: Providing Solutions that Meets the Needs of Emerging Markets
Providing Useful Products to Meet Social Needs
- Concept for the use of universal design
- Example 1 : Initiatives for the MFP bizhub Series
- Example 2: CUD Certification Obtained for Color-measuring Instruments
- Document Security Solutions
- Biometric Security Solutions