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CSR Activities
About Konica Minolta
Together with Customers
Quality Management
Quality Management Policy
Thorough implementation of a policy that places top priority on customers' satisfaction and quality of products
The Konica Minolta Quality Management Policy has been established as the basic approach for gaining customer satisfaction and confidence. By sharing this policy with Group companies worldwide, Konica Minolta is ensuring that customers' satisfaction and quality of products are always considered first.
In order to realize this policy, important measures and targets for entire Group have been prepared in the form of a medium-term quality management plan. Each company is working to achieve its targets.
Konica Minolta Quality Policy (excerpts)
The Konica Minolta Group ensures maximum satisfaction and trust by our customers, paying the utmost attention to our customers and giving our top priority to the quality of products and services.
Our concept is to make steady progress in quality based on quantitative measurement and analysis of accurate data. This basic concept is demonstrated in the following affirmation:
- Achieving the industry's top level Customer Satisfaction
- Providing advanced products that satisfy customers' potential needs
- Establishment and development of a global Quality System.
- Quality Management in the total life cycle of products and services
- Continued enhancement of Quality Assurance Process
- Minimization of product quality risks
- Disclosure of product safety information
Quality Management System
Promoting Quality management through the Quality Committee
Konica Minolta Holdings has appointed an executive officer in charge of CSR with the authority and responsibility for Group-wide quality assurance. Directors in charge of quality have also been appointed at each business company and common function company, with the authority and responsibility for quality at their individual operations.
As a body for the control and promotion of Group-wide quality management, Konica Minolta has set up the Quality Assurance Managers' Committee, which is chaired by the executive officer in charge of CSR and composed of the presidents or the directors in charge of quality from individual companies. The Quality Committee shares quality issues and initiatives from Group companies, and decides on Group-wide policies and measures for quality enhancement. The presidents or the directors in charge of quality take the decisions back to their respective companies, and use them to implement specific initiatives.
Group Quality Management System
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