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CSR Activities
About Konica Minolta
Together with Customers
Strengthening the Ability to Provide Solutions to Customers
- Initiatives for Improving Customer Satisfaction
- Feature: Supporting Global Optimization of the Office Printing Environment
- Improving Network-Based Support Systems
- Providing IT Services to Support Collaboration Between Hospitals and Clinics
- Feature: Providing Solutions that Meets the Needs of Emerging Markets
- Providing the high quality required in the high-tech field
- On-Site Services and Faster Inspection and Repair Times
- Feature: Providing Measurement Devices to Support Manufacturing Quality
Konica Minolta Business Technologies, Inc.
Always creating products and providing services from the customer's standpoint
Initiatives for Improving Customer Satisfaction
Konica Minolta Business Technologies, Inc. (Business Technologies) provides equipment for offices and production printing markets around the world, including digital multi-functional peripherals (MFPs) and printers. The company believes that creating products and providing services from the customer's perspective is paramount. Therefore, Business Technologies has created various mechanisms to facilitate this. Requests and comments from customers are carefully gathered, and the relevant information is then quickly relayed to various departments in the company for making improvements.
In order to maintain and improve quality and ensure customer satisfaction, the company places top priority on product safety, while improving its evaluation and analysis abilities for introducing new technologies.
Initiatives for Improving Customer Satisfaction
The details of the items marked with a ●symbol :Initiatives at Konica Minolta Business Technologies, Inc
Feature: Supporting Global Optimization of the Office Printing Environment
The proliferation of MFPs and printers in offices and the consequent increase in printing costs has raised the profile of managed print services (MPS) as a means of optimizing the placement and utilization of printers.
In response to these needs, Konica Minolta offers its own MPS solution, Optimized Print Services (OPS), covering all aspects of printing including operational processes, costs and security, to achieve continuous improvement in the three phases of consulting, implementation and management.
The service was initially offered in separate regions such as North America, Europe and Japan. In order to meet the needs of global companies seeking to optimize on a worldwide scale, it has been expanded into the Global OPS Program from fiscal 2010. With remote management which centralizes control of MFPs and printers around the world, and monitoring systems that show the status of each printer, Konica Minolta delivers the best solution for each customer.
Flow Chart of Optimised Print Services (OPS)
Konica Minolta Opt, Inc.
Building a system to provide the high quality and technological innovation required in the high-tech field
Providing the high quality required in the high-tech field
Optical pickup lens
Konica Minolta Opto, Inc. has developed measurement technology, precision processing, and optical design technology over many years. Utilizing these technologies, the company provides optical application products and various components to customers worldwide including electronics companies, to support the quality of their communication devices and digital consumer products.
The field of high-tech electronics requires an advanced level of quality management and an extreme level of technological innovation. Therefore, in order to deliver products with the world's best quality, Konica Minolta Opto carries out thorough product checks based on its own policies for quality and using its own reliable data. In this way, the company promotes ongoing quality improvement.
Policy for quality of Konica Minolta Opto (excerpts)
We offer the products of the highest quality in the world that the customer can get by satisfying them, as a company that takes a role of the design, development, manufacturing, and sales of optical elements and optical application products of Konica Minolta Group.
Konica Minolta Medical & Graphic, Inc.
Improving Network-Based Support Systems
Call Center with Remote Function Capability
Digital and network technologies are rapidly expanding in community healthcare clinics. In order to support these clinics, Konica Minolta Medical & Graphic established a call center in Konica Minolta Healthcare Co., Ltd., (a sales and services company in Japan), which is staffed with fulltime specialist technicians who directly respond to calls 24 hours a day, 365 days a year. Having obtained ISMS* certification (ISO 27001), this call center is equipped with a high security operating system that provides remote services through the Internet.
This service enables staff to explain equipment instruction to customers while they view a medical device operation screen, and also permits staff to handle software problems remotely. By being provided with operation reports based on the device information obtained, customers can use them to understand the operating conditions of their equipment, to manage supplies, and to improve healthcare performance.
The company will continue to provide new services while investigating the establishment of a healthcare network that connects patients, local communities, industry, and government.
- *
- ISMS：Information Security Management System (ISMS)
Call Center System
Providing IT Services to Support Collaboration Between Hospitals and Clinics
Given the rapid digitalization of medical diagnosis, there is an increasing need for dedicated IT networks to support medical professionals. In order to respond to this demand, in 2007, Konica Minolta Medical & Graphic, Inc. launched its Infomity service in Japan. This is a business support service provided to medical clinics over the Internet.
The service focuses on remote maintenance carried out 24 hours a day, 365 days a year, for maintenance and management of equipment such as computed radiology (CR) along with options such as support for website creation and regular provision of government healthcare news. In April 2010, two new features were added: management of medical images, and support for online collaboration between facilities.
With the first new service, the Databank Service, image data from various types of diagnostic equipment is automatically backed up in real time on a data center server managed by Konica Minolta. This enables the reading of images outside the clinic, such as during a house call, and prevents the loss of data due to a disaster.
The other is the online Collaboration Box Service, which enables the sharing of medical data including examination images, regular image data such as JPEG files, and reports, by multiple hospitals and clinics. As a result, doctors from different specialties can exchange opinions while viewing the same patient images, and hospitals and clinics can collaborate in enabling healthcare based on regional consultation.
In March 2011, the Infomity service was also launched in the United States.
Service of Databank and Collaboration Box
Konica Minolta Sensing, Inc.
Improving support services as part of a responsibility to help sustain the quality management of customers
On-Site Services and Faster Inspection and Repair Times
Konica Minolta Sensing Inc., is directing its efforts toward reducing inspection and repair times at its sites around the world, based on the concept of valuing a customer's time.
For instance, the company is working to reduce the total product repair time required from reception to delivery, while upgrading business processes and improving the skills of its repair technicians. Moreover, by simplifying the service fees system and providing the information on the company website and in pamphlets, customers no longer waste time requesting estimates for inspection and repair.
As a result of these initiatives, in the second half of fiscal 2008, the company achieved its goal of returning 95% of repair items in Japan within seven days. This is less than half the time required in fiscal 2006, before these initiatives began.
In addition, the company has set up a system to provide customers with a temporary replacement while their product is being inspected or repaired. The new service has been particularly well received in Japan, and since its start in July 2007, the number of customers using it has steadily risen.
Furthermore, the company offers on-site service by dispatching repair technicians to visit customers directly, with the aim of reducing downtime arising from inspections and repairs to zero. The need for this service is particularly high in Europe, and in the area of color-measuring instruments for solid objects, about 40% of customers that request inspection or repairs use the service.
By steadily carrying out these efforts according to customer needs, Konica Minolta Sensing is reducing lost time for customers, and providing them with peace of mind. The company will continue to provide reliable services with even greater customer satisfaction.
Feature: Providing Measurement Devices to Support Manufacturing Quality
Konica Minolta Sensing, Inc. is contributing to manufacturing and quality management in various industries, through the development of a range of measurement devices based on “technologies for measuring light and measuring with light.” These products have been adopted as standard equipment at many companies in the fields of product color management and display quality management, in particular.
In recent years, there has been interest in LED and solar cell technologies as new industries in the environment and energy field. In order to further expand the use of these technologies, it is necessary to establish methods for measuring and evaluating the performance of new devices.
Konica Minolta Sensing is developing and supplying measurement devices that can accurately measure the properties of these kinds of technologies. The company also promotes awareness raising activities for the expanded adoption of evaluation methods and measuring standards. Konica Minolta Sensing believes that these efforts will help foster the development of new industries, and ultimately to contribute to the resolution of environmental and energy issues.
Improving Production Efficiency for LED TVs
CA-310 display color analyzer
In recent years, there has been increasing demand for LED TVs. These LCD televisions employ LED backlighting, which enables the creation of slimmer and more lightweight units, without the use of harmful substances such as mercury. However, due to the uneven wavelength distribution typically produced by LED light, manufacturers have had difficulty in obtaining accurate measurements for the adjustment of white balance in LED TVs. Konica Minolta Sensing has developed a new sensor compatible with LED light emission characteristics which enables measurement with high speed and accuracy. By using this sensor, manufacturers can radically improve operation efficiency, increasing productivity as well as picture quality when manufacturing LED TVs.
Promoting the Expanded Use of Solar Cells
Reference PV Cell AK-100
A solar simulator is a device that creates simulated sunlight for use in evaluating solar cells. Konica Minolta's reference photovoltaic (PV) cells are used to calibrate solar simulators to provide illumination equivalent to "standard sunlight," an international testing standard. The technology was developed jointly by Konica Minolta Sensing, Inc. and Japan’s National Institute of Advanced Industrial Science and Technology (AIST). It is used for the testing of tandem solar cells, which have been seeing increased demand in recent years. By realizing a much higher level of measurement accuracy and stability compared to conventional products, the company is helping to expand solar cell use by accelerating R&D for tandem solar cells, which are expected to reduce costs in the future.
Konica Minolta IJ Technologies, Inc.
Responding to Demand in Market, by Supplying Inkjet Printheads with High Added Value
Feature: Providing Solutions that Meets the Needs of Emerging Markets
KM1024 series of industrial inkjet printheads
In China there has been increasing demand for outdoor advertising and signage, as a result of large events such as the Beijing Olympics and the Shanghai Expo. In this market, the industrial inkjet printhead made by Konica Minolta IJ Technologies, Inc. has the top share for large-format inkjet printheads used to print outdoor advertising.
This inkjet printhead employs an on-demand piezo method that utilizes the characteristics of a piezoelectric element to change form when voltage is applied. Since it requires less heat compared to the thermal method, it can be used for high viscosity solvent ink and UV ink, among others. Since the printhead material also offers superior ink resistance, it has been well received by customers and has earned their confidence for its high level of durability and stability.
The company also plans to develop high-performance printheads that can be used for water-based inks, which are in great demand in the indoor advertising market.
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