- You are here:About
- Social Responsibility
- Together with Customers
- Konica Minolta Medical & Graphic, Inc.
Social Responsibility
About
Together with Employees
Konica Minolta Medical & Graphic, Inc.
Concept
Establishing strict quality standards based on the important responsibility for people's health
PLAUDR C30 digital radiography
When making medical equipment for diagnoses not only are product safety and high quality very important, but rapid response to any malfunctions or customer questions is also critical.
Konica Minolta Medical & Graphic, Inc. manufactures and sells products such as digital X-ray image digitizers, and digital phase contrast mammography (PCM) X-ray systems. Along with establishing high quality standards that exceed the standards of countries around the world, the company gathers all information relating to product malfunctions and market needs, and is building a system for prompt customer response.
Risk Management that Enables Quick Response
Ensuring product safety using risk management methods
Based on pre-established rules, Konica Minolta Medical & Graphic gathers, investigates, and sorts information obtained from customers worldwide. The information is then used for quality improvement. As part of this effort, the company has established an instant response system for information relating to product safety using risk management methods. Specifically, a risk map is created after identifying various risks and sorting them into categories of urgency, frequency of occurrence, and severity. By clarifying criteria in each possible case, the company is able to respond quickly to the market and improve its basic cause investigation abilities and procedures.
In the event of a product safety accident, several departments in the company are able to work closely together to resolve the problem. The service department obtains information from the customer, the development department comes up with a technical response, and the quality assurance department manages the overall process.
Call Center with Remote Function Capability
Specialist technicians provide direct response 24 hours per day, every day
Digital and network technologies are rapidly expanding in community healthcare clinics. In order to support these clinics, Konica Minolta Medical & Graphic established a call center in Konica Minolta Healthcare Co., Ltd., (a sales and services company in Japan), which is staffed with fulltime specialist technicians who directly respond to calls 24 hours a day, 365 days a year. Having obtained ISMS* certification (ISO 27001), this call center is equipped with a high security operating system that provides remote services through the Internet.
This service enables staff to explain equipment instruction to customers while they view a medical device operation screen, and also permits staff to handle software problems remotely. By being provided with operation reports based on the device information obtained, customers can use them to understand the operating conditions of their equipment, to manage supplies, and to improve healthcare performance.
The company will continue to provide new services while investigating the establishment of a healthcare network that connects patients, local communities, industry, and government.
- *
- ISMS：Information Security Management System (ISMS)
Click image to enlarge
Call Center System
Previous Page
