Social Responsibility

Together with Customers

Basic Concept

Konica Minolta aims to build solid relationships of trust with its customers through the provision of products and services that benefit them. In order to realize this goal, Konica Minolta pursues quality assurance with safety as the top priority, striving to improve the satisfaction of customers worldwide in various ways, including making products easier to use, and enhancing their functionality through customer feedback.

Based on the Konica Minolta Quality Management Policy, these activities are carried out as Group-wide initiatives and as each business company's initiatives. On the Group level, Konica Minolta Holdings, Inc. establishes a strategy to improve customer satisfaction. Each business company develops activities that suit the characteristics of individual businesses.

Quality Management

• Quality Management Policy
• Quality Management System
• Process Improvement Activities
• Taguchi Method for Quality Engineering
• Quality Problem Response