KONICA MINOLTA

About Konica Minolta

Giving Shape to Ideas

Konica Minolta's CSR Policy

Targets and Results

Targets and Results Regarding Environmental Impact

Self-assessment of performance:
  100% or above:〇  80% of above, less than 100%:△  Less than 80%:×

Green Products (planning and development)

Medium-Term Environmental Plan 2019 Fiscal 2019 Results
(1)Creation of Sustainable Green Products (SGPs) sought by customers and society
Business value
Sales
Sustainable Green
Products sales:770 billion yen (sales ratio: 70%)
Cost reductions
Resource-saving cost reduction
Sales
Sustainable Green Products sales:733.1 billion yen (sales ratio: 74%)
Cost reductions
  Resource-saving cost reduction
Environmental value
Preventing global warming
  • CO2 emissions reduction during product usage: 17.2 thousand tons
  • CO2 emissions reduction in the procurement stage: 45.9 thousand tons
Supporting a recycling-oriented society
Effective resource utilization: 11.3 thousand tons
Reducing chemical substance risks
Control emissions
+ Social issue solutions based on SDGs
Preventing global warming
・CO2 emissions reduction
during product use:
14.8 thousand tons
・CO2 emissions reduction in
the procurement stage: 39.2 thousand tons
Supporting a recycling-oriented society
Effective resource utilization: 12.4 thousand tons
(2)Complying with government procurement standards and environmental label requirements
Business value
Sales
Eliminate lost sales opportunities
Sales
Eliminated lost sales opportunities
Environmental value
Environment overall
Reduce environmental impact through compliance with standards
Environment overall
Reduced environmental impact through compliance with standards
(3)Dependably complying with product-related laws and regulations
Business value
Risk avoidance
Eliminate effect on sales
Risk avoidance
Eliminated effect on sales
Environmental value
Reducing chemical substance risks
Reduce hazardous chemical substance risk by conforming to laws and regulations
Reducing chemical substance risks
Reduced hazardous chemical substance risk by conforming to laws and regulations

Green Factory (procurement and production)

Medium-Term Environmental Plan 2019 Fiscal 2019 Results
(1)Excellent Green Factory activities
Business value
Cost reductions
Energy and resource cost reduction
Cost reductions
Energy and resource cost reduction
Environmental value
Preventing global warming
CO2 emissions reduction in production activities: 19 thousand tons
Supporting a recycling-oriented society
Effective resource utilization: 2.8 thousand tons
Restoring and preserving biodiversity
Water consumption reduction: 220 thousand m3
Preventing global warming
CO2 emissions reduction in production activities: 30.1 thousand tons Supporting a recycling-oriented society
Effective resource utilization:
6.7 thousand tons Restoring and preserving biodiversity
Water consumption reduction: 409 thousand m3
(2)Expansion of Green Supplier activities
Business value
Cost reductions
Supplier cost reductions
Sales
Measures and expertise database creation, and knowledge commercialization
Cost reductions
Supplier cost reductions
Sales
Measures and expertise database creation, and knowledge commercialization
Environmental value
【Preventing global warming
CO2 emissions reduction at suppliers: 5 thousand tons
Supporting a recycling-oriented society
Effective resource utilization at suppliers: 0.25 thousand tons
 + Social issue solutions based on SDGs
Preventing global warming
CO2 emissions reduction at suppliers: 14.7 thousand tons
Supporting a recycling-oriented society
Effective resource utilization at suppliers: 1.29 thousand tons
(3)Expanded adoption of renewable energy
Business value
Sales
Eliminate lost sales opportunities
Sales
Eliminated lost sales opportunities
Environmental value
Preventing global warming
Renewable energy ratio: 1%
 + Social issue solutions based on SDGs
Preventing global warming
Renewable energy ratio:5.3%
(4)Supply chain risk response
Business value
Risk avoidance
Eliminate environmental impact from procurement, production, and sales
Risk avoidance
Eliminated environmental impact from procurement, production, and sales
Environmental value
Environment overall
Environmental impact reduction through standards compliance
Environment overall
Environmental impact reduction through standards compliance

Green Marketing (distribution, sales and service, and collection and recycling)

Medium-Term Environmental Plan 2019 Fiscal 2019 Results
(1)Strengthening relationships with customers globally
Business value
Sales
Acquire sales opportunities
Sales
Acquired sales opportunities
Environmental value
Environment overall
Reduce customers’ environmental impact
 + Social issue solutions based on SDGs
Environment overall
Reduced customers’ environmental impact
(2)Optimizing the supply chain and linking environmental initiatives
Business value
Cost reductions
Reduce cost of distribution and packaging
Cost reductions
Reduced cost of distribution and packaging
Environmental value
Preventing global warming
CO2 emissions reduction in distribution: 0.3 thousand tons
Supporting a recycling-oriented society
Effective resource utilization: 0.04 thousand tons
Preventing global warming
CO2 emissions reduction in distribution: 0.3 thousand tons
Supporting a recycling-oriented society
Effective resource utilization: 0.42 thousand tons
(3)Complying with laws on collection and recycling of used products
Business value
Risk avoidance
Eliminate effect on sales
Risk avoidance
Eliminated effect on sales
Environmental value
Supporting a recycling-oriented society
Resource recycling through collection and recycling of used products
Supporting a recycling-oriented society
Resource recycling through collection and recycling of used products

Targets and Results Regarding Social Impact

Social Innovation

Key Action Fiscal 2019 Targets Fiscal 2019 Results
Business development
that contributes solutions to social issues
● Promote new business development through core technologies and open innovation
● Promote business development at the company's five Business Innovation Centers (BICs)
● Continue to survey nursing care staff about satisfaction with Care Support Solutions and implement improvements for any issues identified
●Brought to market hybrid multilingual interpretation service, KOTOBAL, which was developed in Japan in October
● Conducted satisfaction survey of existing customers and revamped the entire service to create HitomeQ Care Support, with the addition of consulting based on identified issues

Customer Satisfaction and Product Safety

Key Action Fiscal 2019 Targets Fiscal 2019 Results
Achieving top-tier quality and reliability
Enhancing the Security of Products and Services
● Number of serious product-related accidents*1: 0
● Number of serious security incidents*2 in the service business area: 0
● Number of serious product-related accidents*1: 0
● Number of serious security incidents*2 in the service business area: 0
Creating new quality value ● Continue conducting satisfaction surveys and implement improvements
based on the results
● Construct verification processes for customer value creation using design thinking
● Customer satisfaction surveys conducted according to the characteristics of each business area and improvements made on issues
● Constructed and deployed customer value verification processes in the business divisions
*1
Serious product-related accidents refer to those accidents that cause serious harm to the product user's life and/or body and accidents that cause serious damage to assets other than the product.
*2
Serious security incidents refer to those product-security incidents that cause serious and significant harm to the product user's business.

Responsible Supply Chain

Key Action Fiscal 2019 Targets Fiscal 2019 Results
Promoting CSR
in the supply chain
CSR procurement (FY2017 to FY2019)
● Request that suppliers carry out CSR activities: 100% implementation
● CSR assessment: Complete assessments of all Group production sites and
approximately 120 important suppliers
● CSR audit: Complete audits of two important Group production sites and two
important suppliers
CSR procurement
● Requested that suppliers carry out CSR activities: 100% implementation
● CSR assessment: Completed assessment of 2 Group production sites and 41 important suppliers
● CSR audit: Conducted an audit of one particularly important supplier
Response to conflict mineral issues (FY2017 to FY2019)
● Supplier response rate to conflict mineral surveys: Maintaining 95% or higher
● Respond to customers' requests for surveys: 100%
Response to conflict mineral issues
● Supplier response rate to conflict mineral surveys: 95%
● Responded to customers’ requests for surveys: 100%

Human Capital

Key Action Fiscal 2019 Targets Fiscal 2019 Results
Work-style reform ● Prepare operational and workplace environments
● Make the most of diverse human resources
● Enhance efficiency using RPA*3: Save approximately 28,000 hours*4
● Improving business and workplace environments: Constructed a new building in Takatsuki as a development base for imaging IoT and AI technologies
● Utilizing diverse human resources: Began making management appointments not based on age
● Enhanced efficiency using RPA*3: Saved approximately 31,500 hours
Developing human capital ● Expand the pool of executive candidates who can lead the organization's global transformation into a digital company with insight into implicit challenges, and accelerate training (Global E-Juku, and Global Assignment Program for early career talent)
● Create a corporate culture and systems to promote organizations full of "business athletes" who can compete globally (develop KIZUKI workshops)
● Implemented Global E-Juku: 18 participants (10 from Japan, 8 from outside Japan)
● Offered Global Assignment Program for early career talent in Japan: Total of 98 participants since FY2017
● Held KIZUKI workshops (16 sessions, total of 326 participants)
Occupational safety
and health
● Serious accidents*4: 0
● Frequency rate of accidents causing absence from work*5: 0.1 or less
● Improve health and safety management capability using Konica Minolta’s original indicator Unsafety Marks*6
● Advance comprehensive risk management that broadly minimizes equipment, materials, operation and work environment risks
● Enhance the safety culture: Top management involvement in safety promotion, workplace safety management, and individual safety awareness improvement
● Serious accidents*5: 0
● Frequency rate of accidents causing absence from work*6: Japan, 0.23; Overseas, 0.23
● According to Konica Minolta's original safety management indicator Unsafety Marks*7, a 27% reduction was achieved compared to the yearly average for fiscal 2014–2016
●Provided e-Learning to increase safety awareness to 12,000 people a month (all employees of Konica Minolta, Inc. and employees of Group companies in Japan), with about 86% taking the training
Improving employee
health
● Curb the number of absences due to illness (Konica Minolta, Inc.)
Number of absences due to illnesses: 25 or less (as of April 1, 2020)
● Reduce the number of employees with health risks (Konica Minolta, Inc.)
(1) People with high physical health risk: Reduced by 5% from fiscal 2018
(2) Persons needing specified health guidance (persons needing active support): Reduced by 3% from fiscal 2018
●Curbed the number of absences due to illness (Konica Minolta, Inc.)
Number of absences due to illnesses: 25 (as of April 1, 2019)
●Reduced the number of employees with health risks (Konica Minolta, Inc.)
(1) Employees with physical health risks: Down 5.4% from FY2018
(2) Employees needing specified health guidance (persons needing active support): Down 3.5% from FY2018
*3
RPA (Robotic Process Automation): Automating routine business processes on a personal computer
*4
Due to updating of the promotion plan, the target for the period was revised from 33,000 hours
*5
Serious accidents: (1) Death, disease requiring a long recovery period (or the possibility thereof), an injury resulting in a disability (or the possibility thereof), or a specific contagious disease; (2) an accident resulting in the death or injury of three or more workers during work at one point or the contraction of a disease (including accidents not accompanied by lost worktime)
*6
Frequency rate of accidents causing absence from work: The number of persons absent from work per one million total actual working hours for current employees
*7
Unsafety Marks: Numerical values obtained by assigning points based on the number, type and severity of accidents that occur in a workplace

Diversity

Key Action Fiscal 2019 Targets Fiscal 2019 Results
Supporting women's
career advancement
● Foster awareness and a culture supportive of diversity, with a focus on promoting participation by women
● Consider ways of supporting life events affecting both men and women,
such as childbirth, child-rearing and caretaking, and consider work styles tailored to these life events
● Appoint female managers (target for fiscal 2019: Women hold 7% of all management positions)
● Raise the percentage of women among new graduate hires (30% or more)
● Women held 6.9% of all management positions (as of April 2020)
● Percentage of women among new graduate hires: 36% (fiscal 2019)
Utilizing employee
experiences gained
outside the company
and abroad
● Active recruitment of mid career human resources and personnel from outside of Japan
● Provide opportunities to gain experience and knowledge outside of the company
● Promote exchanges among employees globally and provide venues for innovation creation where diverse employees can inspire and learn from
each other
● Percentage of non-Japanese nationals among new employees hired by Konica Minolta, Inc.: 10 % (April 2020)
● Percentage of mid-career hires among total recruitment: 40% (Konica Minolta, Inc.)
● Providing opportunities to gain experience and knowledge outside the company: Expanded self-development support system
● Providing an innovation creation space to allow global human resources to interact, inspire, and learn from one another: Launched an initiative to create and accelerate innovation, focused on sales companies in the Europe and Asia Pacific regions

Back to top