KONICA MINOLTA

About Konica Minolta

Giving Shape to Ideas

Konica Minolta's CSR Policy

CSR Targets and Results

Targets and Results Regarding Environmental Impact

Green Products (planning and development)

Medium-Term Environmental Plan 2019 Fiscal 2017 Targets Fiscal 2017 Results Fiscal 2018 Targets
(1)Creation of Sustainable Green Products (SGPs) sought by customers and society
Business value
Sales
Sustainable Green
Products sales:
770 billion yen
(sales ratio: 70%)
Cost reductions
Resource-saving
cost reduction
Sales
Sustainable Green Products sales: 640 billion yen (sales ratio: 65%)
Cost reductions
Resource-saving cost reduction
Sales
Sustainable Green
Products sales:
657.6 billion yen
(sales ratio: 64%)
Cost reductions
 Resource-saving
cost reduction
Sales
Sustainable Green
Products sales:
700 billion yen
(sales ratio: 65%)
Cost reductions
Resource-saving
cost reduction
Environmental value
Preventing global warming
  • CO2 emissions reduction during product usage: 17.2 thousand tons
  • CO2 emissions reduction in the procurement stage: 45.9 thousand tons
Supporting a recycling-oriented society
Effective resource utilization: 11.3 thousand tons
Reducing chemical substance risks
Control emissions
+ Social issue solutions based on SDGs
Preventing global warming
・CO2 emissions reduction during product usage: 11.2 thousand tons
・CO2 emissions reduction in the procurement stage: 36.9 thousand tons Supporting a recycling-oriented society
Effective resource utilization: 9.3 thousand tons
Preventing global warming
・CO2 emissions reduction
during product use:
10.9 thousand tons
・CO2 emissions reduction in
the procurement stage:37.1 thousand tons
Supporting a recycling-oriented society
Effective resource utilization:
10.3 thousand tons
Preventing global warming
・CO2 emissions reduction
during product use:
13.2 thousand tons
・CO2 emissions reduction in
the procurement stage:39.8 thousand tons
Supporting a recycling-oriented society
Effective resource utilization:
10.4 thousand tons
(2)Complying with government procurement standards and environmental label requirements
Business value
Sales
Eliminate lost sales
opportunities
Sales
Eliminate lost sales
opportunities
Sales
Eliminate lost sales
opportunities
Sales
Eliminate lost sales
opportunities
Environmental value
Environment overall
Reduce environmental impact through compliance with standards
Environment overall
Reduce environmental impact through compliance with standards
Environment overall
Reduce environmental impact through compliance with standards
Environment overall
Reduce environmental impact through compliance with standards
(3)Dependably complying with product-related laws and regulations
Business value
Risk avoidance
Eliminate effect on sales
Risk avoidance
Eliminate effect on sales
Risk avoidance
Eliminate effect on sales
Risk avoidance
Eliminate effect on sales
Environmental value
Reducing chemical substance risks
Reduce hazardous chemical substance risk by conforming to laws and regulations
Reducing chemical substance risks
Reduce hazardous chemical substance risk by conforming to laws and regulations
Reducing chemical substance risks
Reduce hazardous chemical substance risk by conforming to laws and regulations
Reducing chemical substance risks
Reduce hazardous chemical substance risk by conforming to laws and regulations

Green Factory (procurement and production)

Medium-Term Environmental Plan 2019 Fiscal 2017 Targets Fiscal 2017 Results Fiscal 2018 Targets
(1)Excellent Green Factory activities
Business value
Cost reductions
Energy and resource cost reduction
Cost reductions
Energy and resource cost reduction
Cost reductions
Energy and resource cost reduction
Cost reductions
Energy and resource cost reduction
Environmental value
Preventing global warming
CO2 emissions reduction in production activities: 19 thousand tons
Supporting a recycling-oriented society
Effective resource utilization: 2.8 thousand tons
Restoring and preserving biodiversity
Water consumption reduction: 220 thousand m3
Preventing global warming
CO2 emissions reduction in production activities: 17.4 thousand tons Supporting a recycling-oriented society
Effective resource utilization: 1.9 thousand tons
Restoring and preserving biodiversity
Water consumption reduction: 150 thousand m3
Preventing global warming
CO2 emissions reduction in
production activities:
25.6 thousand tons
Supporting a recycling-oriented society
Effective resource utilization:
4.0 thousand tons Restoring and preserving biodiversity
Water consumption reduction:
259 thousand m3
Preventing global warming
CO2 emissions reduction in
production activities:
23.4 thousand tons Supporting a recycling-oriented society
Effective resource utilization:
4.8 thousand tons Restoring and preserving biodiversity
Water consumption reduction:
213 thousand m3
(2)Expansion of Green Supplier activities
Business value
Cost reductions
Supplier cost reductions
Sales
Measures and expertise database creation, and knowledge commercialization
Cost reductions
Supplier cost reductions
Cost reductions
Supplier cost reductions
Cost reductions
Supplier cost reductions
Environmental value
【Preventing global warming
CO2 emissions reduction at suppliers: 5 thousand tons Supporting a recycling-oriented society
Effective resource utilization at suppliers: 0.25 thousand tons
 + Social issue solutions based on SDGs
Preventing global warming
CO2 emissions reduction at suppliers: 3 thousand tons Supporting a recycling-oriented society
Effective resource utilization at suppliers: 0.15 thousand tons
Preventing global warming
CO2 emissions reduction at suppliers: 3.4 thousand tons Supporting a recycling-oriented society
Effective resource utilization at suppliers: 0.26 thousand tons
Preventing global warming
CO2 emissions reduction at suppliers: 5.4 thousand tons Supporting a recycling-oriented society
Effective resource utilization at suppliers: 0.35 thousand tons
(3)Expanded adoption of renewable energy
Business value
Sales
Eliminate lost sales opportunities
Sales
Eliminate lost sales opportunities
Sales
Eliminate lost sales opportunities
Sales
Eliminate lost sales opportunities
Environmental value
Preventing global warming
Renewable energy ratio: 1%
 + Social issue solutions based on SDGs
Preventing global warming
Renewable energy ratio: 0.2%
Preventing global warming
Renewable energy ratio:0.4%
Preventing global warming
Renewable energy ratio:0.6%
(4)Supply chain risk response
Business value
Risk avoidance
Eliminate environmental impact from procurement, production, and sales
Risk avoidance
Eliminate environmental impact from procurement, production, and sales
Risk avoidance
Eliminate environmental impact from procurement, production, and sales
Risk avoidance
Eliminate environmental impact from procurement, production, and sales
Environmental value
Environment overall
Environmental impact reduction through standards compliance
Environment overall
Environmental impact reduction through standards compliance
Environment overall
Environmental impact reduction through standards compliance
Environment overall
Environmental impact reduction through standards compliance

Green Marketing (distribution, sales and service, and collection and recycling)

Medium-Term Environmental Plan 2019 Fiscal 2017 Targets Fiscal 2017 Results Fiscal 2018 Targets
(1)Strengthening relationships with customers globally
Business value
Sales
Acquire sales opportunities
Sales
Acquire sales opportunities
Sales
Acquire sales opportunities
Sales
Acquire sales opportunities
Environmental value
Environment overall
Reduce environmental impact by customers
 + Social issue solutions based on SDGs
Environment overall
Reduce environmental impact by customers
Environment overall
Reduce environmental impact by customers
Environment overall
Reduce environmental impact by customers
(2)Optimizing the supply chain and linking environmental initiatives
Business value
Cost reductions
Reduce cost of distribution and packaging
Cost reductions
Reduce cost of distribution and packaging
Cost reductions
Reduce cost of distribution and packaging
Cost reductions
Reduce cost of distribution and packaging
Environmental value
Preventing global warming
CO2 emissions reduction in distribution: 0.3 thousand tons Supporting a recycling-oriented society
Effective resource utilization: 0.04 thousand tons
Preventing global warming
CO2 emissions reduction in distribution: 0.3 thousand tons Supporting a recycling-oriented society
Effective resource utilization: 0.005 thousand tons
Preventing global warming
CO2 emissions reduction in distribution: 0.5 thousand tons
Supporting a recycling-oriented society
Effective resource utilization: 0.007 thousand tons
Preventing global warming
CO2 emissions reduction in distribution: 0.4 thousand tons Supporting a recycling-oriented society
Effective resource utilization: 0.02 thousand tons
(3)Complying with laws on collection and recycling of used products
Business value
Risk avoidance
Eliminate effect on sales
Risk avoidance
Eliminate effect on sales
Risk avoidance
Eliminate effect on sales
Risk avoidance
Eliminate effect on sales
Environmental value
Supporting a recycling-oriented society
Resource recycling through collection and recycling of used products
Supporting a recycling-oriented society
Resource recycling through collection and recycling of used products
Supporting a recycling-oriented society
Resource recycling through collection and recycling of used products
Supporting a recycling-oriented society
Resource recycling through collection and recycling of used products

Targets and Results Regarding Social Impact

Social Innovation

Key Action Fiscal 2017 Targets Fiscal 2017 Results Fiscal 2018 Targets
Business development
that contributes solutions to social issues
● Promote new business development through core technologies and open
innovation
● Promote business development at the company's five Business Innovation Centers
(BICs)
● Establish KPIs for the social outcomes of new businesses
● Four BIC projects brought a product to market
● BIC Japan released "Kunkun body" body odor detector, a product that
makes body odor visible
● Conducted surveys of nursing care staff about their satisfaction with Care
Support Solutions®
● Promote new business development through core technologies and open innovation
● Promote business development at the company's five Business Innovation Centers (BICs)
● Continue to survey nursing care staff about satisfaction with Care Support Solutions® and implement improvements for any issues identified

Customer Satisfaction and Product Safety

Key Action Fiscal 2017 Targets Fiscal 2017 Results Fiscal 2018 Targets
Achieving top-tier quality and reliability ● Number of serious product-related accidents*1: 0
● Risk assessment practices: 12 times/year
● Number of serious product-related accidents*1: 0
● Risk assessment practices: 12 times/year
● Number of serious product-related accidents*1: 0
● Number of serious security incidents*2 in the service business area: 0
Creating new quality value ● Continue conducting satisfaction surveys, set targets, and make improvements ● Customer satisfaction surveys conducted according to the characteristics of
each business area
● Identified issues for each business area and made improvements
● Continue conducting satisfaction surveys and implement improvements
based on the results
● Construct verification processes for customer value creation using design thinking
*1
Serious product-related accidents refer to those accidents that cause serious harm to the product user's life and/or body and accidents that cause serious damage to assets other than the product.
*2
Serious security incidents refer to those product-security incidents that cause serious and significant harm to the product user's business.

Responsible Supply Chain

Key Action Fiscal 2017 Targets Fiscal 2017 Results Fiscal 2018 Targets
Promoting CSR
in the supply chain
CSR procurement
● Request that suppliers carry out CSR activities: 100% implementation
● CSR assessment: Complete assessments of all Group production sites and about
120 important suppliers by the end of fiscal 2019
● CSR audit: Complete audits of two important Group production sites and two
important suppliers by the end of fiscal 2019
CSR procurement
● Requested that suppliers carry out CSR activities: 100% implementation
● CSR assessment: Completed assessment of three Group production sites
and 50 important suppliers
● CSR audit: Completed audit of two important Group production sites and
one important supplier
CSR procurement (FY2017 to FY2019)
● Request that suppliers carry out CSR activities: 100% implementation
● CSR assessment: Complete assessments of all Group production sites and
approximately 120 important suppliers
● CSR audit: Complete audits of two important Group production sites and two
important suppliers
Response to conflict mineral issues
● Supplier response rate to conflict mineral surveys: Maintaining 95% or higher
● Respond to customers' requests for surveys: 100% response
Response to conflict mineral issues
● Supplier response rate to conflict mineral surveys: 99%
● Response to customers' requests for surveys: 100%
Response to conflict mineral issues (FY2017 to FY2019)
● Supplier response rate to conflict mineral surveys: Maintaining 95% or higher
● Respond to customers' requests for surveys: 100%

Human Capital

Key Action Fiscal 2017 Targets Fiscal 2017 Results Fiscal 2018 Targets
Work-style reform ● Define actions and work methods required for each business portfolio and
implement disruptive innovation in work-style reforms based on business process
reforms and use of robotics and AI
● Improve productivity per unit of time, promote collaboration, and promote diversity
● Full-scale implementation of a remote work system
● Allowed employees to take a second job or work concurrently to promote
innovation
● Introduced a job return system
● Utilized RPA*3 to enhance the efficiency of 45 operations, saving 4,200 hours
● Prepare operational and workplace environments
● Reform operational processes
● Make the most of diverse human resources
● Expand systems
● Clarify roles and authorities
● Enhance efficiency using RPA*3: Save approximately 19,000 hours
Developing human capital ● Continue implementing human resource development program (Global e-Juku) for
global group managers
● Define ideal human resources, required abilities and skills to achieve new
medium-term business plan
● Accelerate human capital development for young employees
● Create business producers who create new businesses from the customer's
perspective
● Implemented Global e-Juku (34 people from 13 countries participated)
● Expanded educational programs based on a clear picture of the ideal human
resources and the necessary skills and abilities
● Launched an overseas training program for young employees in Japan (total
of 24 people sent overseas)
● Implemented a program for employees to learn about digital innovation
creation through new business proposals
● Accelerate the development of high-potential human resources, and foster
global human resources development for executives
● Promote an overseas training program for young employees in Japan
● Develop entrepreneurs who can create new businesses based on customer needs
● Develop human resources who can establish IoT business models
Occupational safety
and health
● Serious accidents*4: 0
● Frequency rate of accidents causing absence from work*5: 0.1 or less
● Improve global health and safety management by senior management
● Implement comprehensive risk management to comprehensively reduce
equipment, material, work, and work environment risks
● Strengthen cultivation of safety culture: Involve top management in safety, manage
safety in the workplace, and improve individuals' safety awareness
● Serious accidents*4: 0
● Frequency rate of accidents causing absence from work*5: Japan, 0.22;
Overseas, 0.20
● According to Konica Minolta's original safety management indicator
Unsafety Marks*6, a 20% reduction was achieved over the past three years
● Serious accidents*4: 0
● Frequency rate of accidents causing absence from work*5 (FY2017 to FY2019):
0.1 or less
● Improve health and safety management capability using Konica Minolta's
original indicator Unsafety Marks*6
● Advance comprehensive risk management that broadly minimizes
equipment, materials, operation and work environment risks
● Enhance the safety culture: Top management involvement in safety
promotion, workplace safety management, and individual safety awareness
improvement
Improving employee
health
● Curb the number of absences due to illness
Number of absences due to illnesses: 38 (as of April 1, 2018)
● Reduce the number of employees with health risks
(1) Rate of reduction of people with risk of requiring ongoing hospital treatment for
blood pressure, blood sugar, lipids: Down 21.3% from FY2016
(2) Rate of reduction of people with specific health guidance: Down 14.9% from
FY2016
● Curb the number of absences due to illness
Number of absences due to illnesses: 26 (as of April 1, 2018)
● Reduce the number of employees with health risks
(1) Rate of reduction of people with risk of requiring ongoing hospital visits
for blood pressure, blood sugar, lipids: Down 4.3% from FY2016
(2) Rate of reduction of people with specific health guidance: Down 3.3%
from FY2016
● Curb the number of absences due to illness
● Reduce the number of employees with health risks
*3
RPA (Robotic Process Automation): Automating routine business processes on a personal computer
*4
Serious accidents: (1) Death, disease requiring a long recovery period (or the possibility thereof), an injury resulting in a disability (or the possibility thereof), or a specific contagious disease; (2) an accident resulting in the death or injury of three or more workers during work at one point or the contraction of a disease (including accidents not accompanied by lost worktime)
*5
Frequency rate of accidents causing absence from work: The number of persons absent from work per one million total actual working hours for current employees
*6
Unsafety Marks: Numerical values obtained by assigning points based on the number, type and severity of accidents that occur in a workplace

Diversity

Key Action Fiscal 2017 Targets Fiscal 2017 Results Fiscal 2018 Targets
Supporting women's
career advancement
● Foster awareness and a culture supportive of diversity, with a focus on promoting
participation by women
● Consider ways of supporting life events affecting both men and women, such as
childbirth, child-rearing and care-taking, and consider work styles tailored to these
life events
● Appoint female managers: Women hold 5% of all management positions
● Raise the percentage of women among new graduate hires
● Established a Corporate Diversity Office directly under the president
● Held workshops for key personnel groups
(Top management, general managers, managers, and all women employees)
● Conducted a survey to ascertain the actual situation for employees with
home care responsibilities, and distributed information to relieve concerns
● Appointed female managers: Women held 5.5% of all management positions
● Actively recruited women graduates: Percentage of women among new
graduate hires: 33%
● Foster awareness and a culture supportive of diversity, with a focus on
promoting participation by women
● Consider ways of supporting life events affecting both men and women,
such as childbirth, child-rearing and caretaking, and consider work styles
tailored to these life events
● Appoint female managers (target for fiscal 2019: Women hold 7% of all
management positions)
● Raise the percentage of women among new graduate hires (30% or more)
Utilizing employee
experiences gained
outside the company
and abroad
● Proactively hire and train non-Japanese employees in Japan ● Percentage of non-Japanese nationals among new employees hired by
Konica Minolta, Inc.: 14% (April 2018)
● Active recruitment of mid career human resources and personnel from
outside of Japan
● Provide opportunities to gain experience and knowledge outside of the company
● Promote exchanges among employees globally and provide venues for
innovation creation where diverse employees can inspire and learn from
each other

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